Cancellation policy

Cancellation & rescheduling

Plans change. Contact us as early as possible when you need to cancel or move an appointment so we can release the crew and vehicle capacity and help you choose a new time.

Before the appointment

Use your customer account or direct 2→0 TRASH communication to request a change. A requested change is not complete until the updated schedule or cancellation is confirmed.

Deposits and fees

If a particular booking includes a non-refundable deposit, cancellation charge, same-day fee, special-order cost, or other restriction, it will be disclosed before you accept or pay for that booking. We do not add an undisclosed cancellation fee after the fact.

Late access or no access

If the crew cannot lawfully or safely access the property, cannot reach the authorized contact, or must wait beyond a reasonable period, the appointment may need to be rescheduled. Any charge associated with a documented failed-access or extended-wait condition will follow the terms disclosed for the booking.

Weather, safety, and operational disruptions

We may reschedule work when weather, road conditions, facility closures, equipment issues, unsafe conditions, or another operational event makes the planned service unreasonable or unsafe. We will work to provide the next available option.