Privacy policy

Privacy notice

2→0 TRASH uses information you provide to respond to quote requests, schedule and perform services, communicate about jobs, process and reconcile payments, maintain customer accounts, operate rewards/referrals, respond to support issues, improve our operations, and protect customers, team members, and the business.

Information we may collect

• Contact information such as name, email, phone number, and service address.
• Quote and job information, including item descriptions, photos, access notes, service preferences, schedules, approvals, messages, and job history.
• Transaction and payment-status information needed to reconcile a payment. Public website forms should never be used to send full card numbers, banking credentials, Social Security numbers, or identity documents.
• Technical and usage information generated when you use our website, customer accounts, or connected service providers.
• Referral, rewards, review, and customer-service information you choose to provide.

How information is shared

We may use service providers that support website hosting, e-commerce, authentication, communications, storage, scheduling, mapping, analytics, payments, accounting, disposal/receiving operations, and other business functions. We share information only as reasonably needed for those functions, to complete your requested service, to protect rights and safety, or when required by applicable law.

Retention and security

We use administrative and technical safeguards appropriate to the information and our systems, including role-based access for Catalyst records and private storage for job documents and applicant résumés. No internet or storage system can be guaranteed completely secure. We retain records for operational, accounting, legal, safety, dispute-resolution, and business-continuity purposes and remove or de-identify information when it is no longer reasonably needed.

Your choices

You may ask us to update inaccurate contact information, stop optional marketing communications, or ask questions about information associated with your account. Depending on applicable law and the nature of the record, additional rights may apply. Certain transaction, safety, accounting, or legal records may need to be retained.

Applicant information

Employment applications and résumés are stored separately in a private recruiting repository and are available only to authorized hiring administrators. Do not submit highly sensitive identity or financial documents with an initial application.

Children

Our services and employment application systems are intended for adults and authorized business users. We do not intentionally request personal information from children through our quote or career forms.

Changes to this notice

We may update this notice as our services, systems, or legal obligations change. The version displayed on this page is the version currently provided for website users.